Shipping policy

Shipping Policy

Free Shipping on All Orders We offer free shipping on all orders within the United Kingdom — no minimum spend required.

Processing Time Order cut-off time for processing is 2pm. All orders are processed with a handling time of 1–2 business days (Monday–Friday, excluding UK public holidays). You will receive a confirmation email with tracking information once your order has been dispatched.

Estimated Delivery Once dispatched, orders typically arrive within 1–3 business days. Please note that delivery times are estimates and may vary during peak periods or due to circumstances outside our control.

Order Tracking A tracking link will be included in your dispatch confirmation email so you can follow your order every step of the way.

Delivery Address Please ensure your delivery address is correct at the time of placing your order. We are unable to redirect parcels once they have been dispatched.

Damaged or Lost Parcels If your order arrives damaged or does not arrive within the expected timeframe, please contact us at [your contact email] and we will do our best to resolve the issue promptly.

Contact Us For any shipping enquiries, please reach out via our Contact Us or email us at info@oertekyr.com.