Refund policy

 

We accept accept returns for both defective and non-defective products. The product must be in new condition which includes products that are unopened in original packaging or have never been used. We will also request a proof of purchase.

There is a return window of 30 days after receiving your item to request a return.

We also offer exchanges. In the case of defective items, we will cover the return postage costs. And can provide a return label on request for the customer to download and print.

To start a return, you can contact us at info@oertekyr.com

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. For new and unused items the customer will be responsible for the return shipping costs and the customer responsibility will be for the return label.

Restocking feels will be no cost to the customer.

You can always contact us for any return question at info@oertekyr.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method and the refund processing time will be 10 days. Please remember it can take some time for your bank or credit card company to process the refund too.

If more than 10 days have passed since we’ve approved your return, please contact us at info@oertekyr.com